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For queries about your TalkTalk broadband service.

After re-boot of router speed is good (36-40 Mbps), but drops to <2 after a few hours

MistleyTowers
Popular Poster
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Message 2 of 2

the signal coming into my flat is constant at around 36-40 MBps.

 

However, after a few hours the speed drops to less than 2 Mbps. Both hard-wired (Cat 5 cable) and WiFi connections are affected. 

 

Looking at other posts on the forum, I can see that this a known problem.

 

The issue appears to be with the router, replacement of which solves the problem.

 

This beiung so, could you please send me a replacement router.

 

PS. Apologies for the confusion caused by my previously using an old profile I had completely forgotten about.

1 REPLY 1

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi @MistleyTowers 

 

Thank you for creating a new topic.

 

I have ordered a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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