Has anybody ever had the Automatic Compensation thing actually work?
My father was without internet (complete loss of service) from 26th August to 28th September. We reported the problem on 26th August and after all the usual tests TalkTalk determined that there was a line fault, but it was outside of dad’s property, so they escalated it to OpenReach.
During the course of that month, I contacted TalkTalk seven times to ask for updates, and the general response was that OpenReach were still working on it.
TalkTalk’s website says “Your compensation will be added to your account automatically within 30 days of the fault being resolved.”
If I discount weekends - although I cannot find any reference to weekends not being counted - today marks the 30th day since the connection was restored, 30 days being the time frame for compensation as noted above.
If we don’t see the compensation credit in his account by midnight tonight, is there an ombudsman process, and if so how do I go about activating that?
