BB disconnections

[kennyh1]

Hi guys over the last days been getting a lot of disconnections ,done the pin hole re set swapped filter and cable no noise on land line switching it of for 30 mins seems a temp fix also tried a old faulty D Link router with no WiFi that appears to work so could be a Hub problem.

[Debbie-TalkTalk]

Hi kennyh1

Thanks for the update. I've re-checked the connection stats now and the line is in sync at 77.4mb.

Please can you power down the router for a full 30 minutes and then run another speed test?

Thanks

[kennyh1]

Good morning Michelle Router been OK since Sunday no disconnects but Speed has took a big hit was getting high 60s on the Sagemcom Hub now it’s in the mid 30s every thing else seems fine phone is OK tried the 30 min off but no different online service check says no problems.

[Michelle-TalkTalk]

Morning,

Thanks for the update and please let us know how you get on 🙂

Thanks

[kennyh1]

morning Debbie new hub up and running OK up to now ill give it a test and if OK will send the Sagemcom Hub back thank you

[Debbie-TalkTalk]

Hi kennyh1

Thank you 🙂

Debbie

[kennyh1]

Thanks Debbie will do

[Debbie-TalkTalk]

Hi kennyh1

Thanks for your reply 🙂

The Huawei WIFI hub is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[kennyh1]

Morning Debbie yes please I’ll give that a try thank you.

[Debbie-TalkTalk]

Hi kennyh1

I'm sorry to hear this.

We can send a Huawei WIFI hub for testing, would you like me to arrange this?

Thanks

Debbie

[kennyh1]

Hi Karl new Sagemcom Hub hasn't cured  the disconection problem done a service check on the line and all is fine, just got a red flashing light and only way to get it back is tun of for 30 mins every thing else is OK no noise on line, has a problem crept in with these Sagemcom Hubs? is there another type of Hub we could try? 

[Karl-TalkTalk]

 Thats good news. Let me know if anything changes.

Thanks  

Karl.

[kennyh1]

Hi Karl new Hub up and running no problems has yet thank you.

[Karl-TalkTalk]

No Problem 🙂

Karl 

[kennyh1]

thanks Karl will give it a go and let you know what happens 

[Karl-TalkTalk]

 Hi

All tests are clear. A router is on the way for testing to rule this out.

Thanks  

Karl.

[kennyh1]

forgot to say flashing red light on Hub and solid red

[kennyh1]

Hi there yes I’ve done that it all shows good no faults and no maintenance in the area and yes I’ve plugged the Hub into the test socket.

[Skynet_TX]

Hi @kennyh1,

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

If your master phone socket has a test socket then you could also try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow. If they think a replacement router is required they will be able to arrange that for you.