Hi,
It needs to be on the same network as all the devices.
What devices are installed on your network? Doorbell? Cameras? Are these on your guest network or main one?
Have you tried resetting the module with the button on the module? If not try this.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
