Broadband WiFi Connection Problems

[opticfibre]

Hi, I most recently reported this problem about 6 weeks ago but it actually goes back at least 18 months.  I chatted with Chris about it and for a while it seemed to resolve itself, but then returned.

My house is a typical 2-storey detached 1981 built house. 

The TT  Sagemon Fast router (replaced about 5 months ago) is located in upstairs bedroom, alongside main desktop PC (ethernet connected).  The Wifi extender TT provided about 6 weeks ago is downstairs at one end of long living room.  

Our 4 devices (2 mobile phones, 2 laptops) are mainly used downstairs in the living room, and continually lose Wifi connection (several times a day).  Wifi connection can only be regained by bringing the phone or laptop  close to the main router.  Bringing them close to the wifi extender does not have any effect.

The phones often show “Obtaining IP address . . .”.  One phone (Samsung S10e) is worse than the other (LG G6)

Both phones keep switching to 4G, thus incurring charges.

The ethernet-connected PC is usually OK but sometimes I have problems when linked up to a friend on MSFS 2020.

The ethernet-connected Smart TV occasionally says no internet connection, but then regains connection.

I'm really at a loss to know what to do.  TalkTalk, I must get this problem resolved . . .

[opticfibre]

Hi Debbie,

I've followed the instructions and changed both wireless channels.  Should I turn off, and then back on, the router?

[Debbie-TalkTalk]

Hi opticfibre

The line test is clear - No faults detected.

The connection appears to be stable. Last re connection was on 28/04, the connection has been stable since.

I've now switched the WIFI optimisation off, please can you try a few different wireless channels to see how the connection compares?

Change your wireless channel

[Debbie-TalkTalk]

Hi opticfibre

Ok, I'm just running a line test now and I will post back shortly.

[opticfibre]

Hi Debbie,

As you can see from my initial summary  it mainly affects the wifi-connected devices, but the TV occasionally reports 'no internet connection'.

[Debbie-TalkTalk]

Hi opticfibre

I'm sorry to hear this.

 Just to confirm, is this only affecting the wireless connection? Is the wired connection ok?

[opticfibre]

Debbie,

I'm afraid it has made no difference, sorry.

[opticfibre]

Debbie,

It has made no difference, sorry.

Thanks.

[Debbie-TalkTalk]

Hi opticfibre

Ok no problem. Hope you have a good weekend 🙂

[opticfibre]

Debbie, I am away for the weekend, back Monday PM, so suggest I let you know Tuesday.  

Thanks.

[Debbie-TalkTalk]

Hi opticfibre

Thank you 🙂

I will check in again with you on Monday to see how the connection has been.

Debbie

[opticfibre]

Hi, thank you, I will monitor the Wifi over the next few days and let you know. 

[Debbie-TalkTalk]

Hi opticfibre

I'm sorry to hear this.

I've made a change to your router firmware, please can you retest and let us know how the connection compares?

Thanks