Broadband connection dropping out

[reynot]

My broadband keeps dropping out at varying intervals, sometimes every 10 mins.

It started two weeks ago but I reported on 24/10

I have tried a different router (I have a spare Talk Talk hub) and changed the micro filter.

I have contacted support multiple times and they tell me there is a problem in the line or exchange side. I have been waiting for open reach to investigate, I have a investigation number.

I contacted support this morning asking what is going on and they said an engineer was looking at it at "this moment". I have since heard nothing back (I was told I would receive an SMS), my internet is still dropping and I cannot work from home still.

Its like talking to a black hole, no feedback, no status updates.

Can somebody please help me?

Thanks Tim

[Karl-TalkTalk]

Hi

There is a fault logged to openreach from 24th however there are no updates on this. I'll go have a chat with Openreach and find out what is happening and report back here in about 10 minutes or so.

Karl.

[Skynet_TX]

Hi @reynot,

The support team here on the community will be back tomorrow, they will hopefully be able to get a progress update and respond here to let you know what is happening.