Your TT engineer visited earlier attending a fault with very poor download speeds and intermittent connection. He replaced the master socket and informed me I had ‘bridge gap’ problems. On leaving I asked about speeds and he said he tested the line and got approx 35mps. As I pay for Fibre65 I asked when and how close to this speed my line would improve. He replied possibly a couple of weeks. He also said if there were no improvements an engineer would have to manually reset? My line.
After he left l tried to check my connection status and my broadband speed using the options on the website, both return with error messages “we have encountered an issue” please try again later (for speed test)
and for my home connection , the message shown in the attached photo.
I assumed this would disappear after the visit, as these were the errors I had when reporting the fault last Friday. Upon checking the fault tracking has not yet altered, still showing open. When will this update?
Advice on a way forward, how long do I wait before getting back in touch?
Staff
