on 13-01-2022 06:38 AM
can someone at talktalk please sort out this confusion for me ? Spoke the customer services and after an hour of checking I was told my router is not working. Then tried to sell me the WiFi router, so have a basic one being sent out. 20 mins after the call had ended I got a txt saying.
TalkTalk Update: An engineer has recently done some repair works on your line, and your connection might take a few days to adjust and we will monitor that closely. We're sorry for any inconvenience this may have caused. If you're having any further issues, please visit Service Centre.
so what’s the problem, router or line ??
on 17-01-2022 07:29 AM
The line test is detecting a potential fault towards the property.
As you have tested with a different router at the test socket then the next step will be an engineer visit to the property.
I'm just sending you a Private Message to confirm some details so we can arrange the engineer visit.
on 15-01-2022 08:00 AM
@Sjd-1965, staff will not be back on here before Monday.
You can reach support by ringing 03451 720088 after 9am (not Sunday) or, if you have enough data, use Chat from this link, again after 9am, for it to be live:
on 14-01-2022 07:11 AM
on 14-01-2022 07:04 AM
Apologies, if we've sent you a router then this will be set up ready to use. You just need to use the new wireless password from the back of the router for your devices.
on 14-01-2022 06:48 AM
on 13-01-2022 10:00 AM
I’m not sure as I’ve never removed it. When I get home from work I will check the cable between the socket and the router and then do what you’ve suggested. It’s been the same socket for at least 8 years.
on 13-01-2022 09:48 AM
that is a pre-filtered faceplate. If you remove the faceplate check to see if there is a test socket and connect the router to this with a filter to see if the router will connect.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 13-01-2022 09:31 AM
on 13-01-2022 09:14 AM
on 13-01-2022 09:10 AM
I’m using your standard router, my BT box doesn’t have a filter. I will check out the Ethernet cable from the socket to the router as I forgot about checking that and will get back to you later this evening. Thank you
on 13-01-2022 09:02 AM
Which router are you currently using? (make and model)
If you have tested with 2 different routers, cables and filters at the test socket then the next step will be an engineer visit to the property.