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Broadband help

For queries about your TalkTalk broadband service.

Broadband dropping out for 10 seconds randomly happens on smart tv and on my Alexa

Petewalker
Popular Poster
Private Message
Message 7 of 7

Hi Broadband keeps dropping out on wi fi and wired on my smart tv and alexa just for a few seconds on the tv get message WLAN diconnected then connected again also speech mutes for a few seconds when watching on internet and on alexa sound just mutes for a few seconds randomly. spoke to technical say all ok they have reset my router but still the same.

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6 REPLIES 6

Message 1 of 7

Hi Pete

 

Have you received the replacement router?

 

Thanks

 

Debbie

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Message 2 of 7

Hi

 

Router now on the way.

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Petewalker
Popular Poster
Private Message
Message 3 of 7

Hi Debbie

Sorry had to go and watch my grand daughters nativity at school back now. Yes please could you send a replacement Router I suspected that.  Many thanks for your help.

Pete

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Message 4 of 7

Hi Pete

 

Thank you 🙂

 

I've completed a line test which hasn't detected any faults and the connection appears to be stable.

 

Would you like me to send a replacement router for testing so we can rule this out?

 

Thanks again.

 

Debbie

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Message 5 of 7

Hi Debbie

Added name and tel no many thanks

 

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi Pete

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

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