Broadband dropping out for 10 seconds randomly happens on smart tv and on my Alexa

[Petewalker]

Hi Broadband keeps dropping out on wi fi and wired on my smart tv and alexa just for a few seconds on the tv get message WLAN diconnected then connected again also speech mutes for a few seconds when watching on internet and on alexa sound just mutes for a few seconds randomly. spoke to technical say all ok they have reset my router but still the same.

[Debbie-TalkTalk]

Hi Pete

Have you received the replacement router?

Thanks

Debbie

[Karl-TalkTalk]

Hi

Router now on the way.

Karl.

[Petewalker]

Hi Debbie

Sorry had to go and watch my grand daughters nativity at school back now. Yes please could you send a replacement Router I suspected that.  Many thanks for your help.

Pete

[Debbie-TalkTalk]

Hi Pete

Thank you 🙂

I've completed a line test which hasn't detected any faults and the connection appears to be stable.

Would you like me to send a replacement router for testing so we can rule this out?

Thanks again.

Debbie

[Petewalker]

Hi Debbie

Added name and tel no many thanks

[Debbie-TalkTalk]

Hi Pete

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie