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Broadband help

For queries about your TalkTalk broadband service.

Broadband has not been activated

Melin1
First Timer
Private Message TalkTalk

on ‎14-12-2023 10:33 PM

Message 5 of 5

My new package is not activated when it should of been activated today l have no internet my daughter can’t do her lessons for uni it is very frustrating no one is helping 

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4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Melin1

on ‎18-12-2023 01:57 PM

Message 1 of 5

Hi Melin1

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

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ferguson
Community Star
Private Message TalkTalk
In response to Melin1

on ‎14-12-2023 11:01 PM

Message 2 of 5

OK, as I said the support team will hopefully pick this up tomorrow and advise you further.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Melin1
First Timer
Private Message TalkTalk

on ‎14-12-2023 10:59 PM

Message 3 of 5

Hi its a new package with talk talk from the previous one l have been a customer for 12 years never had a problem like this 

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ferguson
Community Star
Private Message TalkTalk

on ‎14-12-2023 10:54 PM

Message 4 of 5

Really sorry to see this, is this a new package with TalkTalk from a previous one, or have you just joined as a new customer? The support team on here will hopefully pick this up tomorrow and assist. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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