The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.

Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Broadband has not been activated

Melin1
First Timer
Private Message TalkTalk

on ‎14-12-2023 10:33 PM

Message 5 of 5

My new package is not activated when it should of been activated today l have no internet my daughter can’t do her lessons for uni it is very frustrating no one is helping 

Labels:
0 Likes
4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Melin1

on ‎18-12-2023 01:57 PM

Message 1 of 5

Hi Melin1

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

ferguson
Community Star
Private Message TalkTalk
In response to Melin1

on ‎14-12-2023 11:01 PM

Message 2 of 5

OK, as I said the support team will hopefully pick this up tomorrow and advise you further.

0 Likes

Melin1
First Timer
Private Message TalkTalk

on ‎14-12-2023 10:59 PM

Message 3 of 5

Hi its a new package with talk talk from the previous one l have been a customer for 12 years never had a problem like this 

0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎14-12-2023 10:54 PM

Message 4 of 5

Really sorry to see this, is this a new package with TalkTalk from a previous one, or have you just joined as a new customer? The support team on here will hopefully pick this up tomorrow and assist. 

0 Likes
© TalkTalk 2026