Broadband help

CallumRanger · ‎12-09-2023

Hi all,

I got a reminder prior to my Broadband renewal date on 14/09 this year that I can upgrade to Fiber 65, it said to click a link and confirm the change and that I would receive an email to confirm the package has changed for my renewal date.

I'm conscious as the renewal date is in 2 days, I haven't heard anything from TalkTalk by email. Will I just be using the same router and will the change be seamless?

I have logged into my account and it does say I'm now on Fiber 65 until year 2025 but just want to double check if there's anything else I need to do to confirm it?

Thanks

Arne-TalkTalk · ‎14-09-2023

Hi CallumRanger.

Just to confirm your new contract started 05/09/2023, (18 months)

Your current router is compatible with the new Fibre 65 package.

Regards

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Gliwmaeden2 · ‎12-09-2023

The renewal starts from when you agree to it - sounds as though you have succeeded, as this is showing on your My Account.

However, you should have received contract documents - check your SPAM folder.

You won't receive a new router if your current one works perfectly well, @CallumRanger.

Do run a speed test via My Connection (from the Service Status Dashboard pages).

Gliwmaeden2, a fellow customer.

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