Broadband speed

[julie789]

Hello

My broadband speed is guaranteed at 16 but has been consistently less than this (4 at router; or 1 to the device!).

What can I do about this?  Can I reclaim money back from talk talk for this service for which I have notified the problem already?

Thanks! 🙂

[Michelle-TalkTalk]

Hi julie,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[davedee_1]

6ood luck with that. I moved home in September and since I went 'live' I've had around 12 engineer visits as the service has been shocking. It's hoped it'll be fixed by 26th December but not sure which year they mean! 😂

[Gliwmaeden2]

Some staff will be back on here on the 27th - they should be able to run some diagnostics and, if speeds are still below the guaranteed minimum, send an engineer. 

Till then, you can only persevere with Talktalk customer support directly. 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Automatic compensation is only for total loss of service. Use the search engine for the article, @julie789, and also check the Ts&Cs, linked at the foot of any TT page, for details of the limits of liability etc.