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Broken router power cable

Jamie_B
First Timer
Message 7 of 7

My power cable has been damaged and needs replacing.  How do I go about ordering a new one?

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6 REPLIES 6

Message 1 of 7

Hi Jamie_B

 

We advise to allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 2 of 7

Normally 24 - 48 hours, but they say to allow 5 working days just in case

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Jamie_B
First Timer
Message 3 of 7

Thank you - can you give an idea of how long it is likely to take to arrive please?

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Message 4 of 7

Hi

 

A replacement is on the way.

 

Thanks  

 

Karl. 

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Jamie_B
First Timer
Message 5 of 7

Thank you.  I have added details to my profile so hopefully someone can now assist!

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Skynet_TX
Community Star
Message 6 of 7

Hi @Jamie_B,

 

The staff here on the community may well be able to arrange a replacement for you, but it would be the whole pack (router and cables), they can't just replace the cable.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.

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