on 09-12-2021 06:43 AM
on 07-12-2021 09:17 AM
A replacement is on the way.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 05-12-2021 08:57 PM
The staff here on the community may well be able to arrange a replacement for you, but it would be the whole pack (router and cables), they can't just replace the cable.
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post tomorrow.