Broken router

[Przemyslaw1]

Hello

My router has just broken isn't display a solid light on the power indicator after how lightning hit my area. The power light no longer lights and  any of lights. How do I get a replacement?

[Debbie-TalkTalk]

Hi Przemyslaw1

Thanks for updating your Community Profile. The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Gliwmaeden2]

It looks correct from the little we see as CSs, @Przemyslaw1.

Staff will be back on here from Monday. 

[Przemyslaw1]

Hi 

Could you check now is it correct? 

Thank you

[Debbie-TalkTalk]

Hi Przemyslaw1

Please can you also add your TalkTalk landline number to your Community Profile so we can locate the account details and send the replacement router.

Thanks

Debbie

[Przemyslaw1]

Updated

[Chris-TalkTalk]

Hi Przemyslaw1,

Sorry to hear that you're experiencing problems with your router. Can you please update your community profile to include your:

• Name


• Telephone number


• Alternative contact number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris