Broken router

[Francescanewell]

My router is broken, how do I get a replacement 

thanks 

[Debbie-TalkTalk]

Hi @Francescanewell 

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

[Francescanewell]

Thank you !

[Debbie-TalkTalk]

Hi @Francescanewell 

Apologies for this.

I've ordered a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[ferguson]

@Francescanewell 

No need to repost, this will be picked up again  tomorrow when the support team are back online.

[Francescanewell]

Hi Chris, 

yes I have had the same problems all weekend and today as wrll

[Francescanewell]

Yeah I’m still experiencing problems with it 

[Chris-TalkTalk]

Hi Francesca,

How has it been over the weekend, are you still experiencing problems with your service?

Chris

[ferguson]

OK, the support team here will pick this up again when they are back online from Monday. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account.

[Francescanewell]

for the past week I have had internet ten minutes at a time and that’s not long enough to get in touch with online support 

[Francescanewell]

No lights at all I have tried everything and have tried to contact the online support but due to having no internet I keep getting timed out 

[Debbie-TalkTalk]

Hi @Francescanewell 

I'm sorry to hear this.

What issues are you experiencing? Are there no lights on your router?