Broken router

[Maxwild]

The router is on with a white light but it doesn't work.

Devices can connect to it and occasionally it works but then speed test gives good download but zero upload and reports 'failure to connect'

[Debbie-TalkTalk]

Hi Max

That's great, thanks for letting us know 🙂

Debbie

[Maxwild]

Thanks for this advice.
It has worked! 

Even Alexa is listening to our requests again!

Latest Speedtest

5ms Ping, 0ms Jitter, 37.6Mbps Down and 6.9Mbps Up

Thanks aagain

Max

[Chris-TalkTalk]

OK thanks. Could you switch your router off and leave it off for at least 30 minutes then switch back on and monitor to see if there's any improvement. Please let us know how you get on

Chris

[Maxwild]

No problem with the land line.

But still no improvement in the intermittent performance of broadband.

[Chris-TalkTalk]

Hi Maxwild,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Maxwild]

Phone number updated

I have received a message that engineers have located and cured problem. Trouble is that nothing has changed.

Connection is intermittent.

When connected download is at full speed but then upload is at 0.00 and connection is dropped.

Please will you escalate this problem.

Thanks

[Karl-TalkTalk]

Hi

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks  

Karl.