CISCO AnyConnect VPN

[MrMotivator]

Like many others I can no longer connect to the internet on my work laptop that uses CISCO AnyConnect VPN. This started on Monday 16th Sept and I have not been able to get internet connection on work laptop since then. I spent a couple of hours on a virtual chat with Talk Talk on Tuesday and asked for Homesafe to be turned off as it was suggested this may resolve the issue but it has not. Can someone at Talk Talk please provide a resolution.

[Debbie-TalkTalk]

Hi @MrMotivator 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you

[Debbie-TalkTalk]

Hi Kevin @MrMotivator 

I'm so glad to hear this, thanks for letting me know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[MrMotivator]

Thanks Debbie, 

That has sorted the issue and I can get internet access via cisco anyconnect now

Kevin

[Debbie-TalkTalk]

Hi @MrMotivator 

Thank you 🙂

I've made a change to your router firmware, please can you retest?

[MrMotivator]

I have added these Debbie

Thanks

[Debbie-TalkTalk]

Hi @MrMotivator 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie