CISCO CONNECT

[andrewveg]

Hi I work for a large public organisation and my internet is working fine but I cannot connect to VPN. This is an urgent issue I need resolved as I am unable to work at home. I’ve been advised it does not lie with my organisations IT and it’s due to Talk Talk firmware. Please can I have support with this issue. 

[Michelle-TalkTalk]

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle 🙂

[andrewveg]

That’s it fixed Michelle thank you! 

[Michelle-TalkTalk]

Hello andrew,

Great, thank you. I've made a change to your router firmware now to resolve the VPN issue. Could you retest please and let us know if this is now working for you?

Thanks

Michelle

[andrewveg]

Hi Michelle 

this has been updated, thanks 

[Michelle-TalkTalk]

Hi andrew,

I'm sorry to hear this and we can fix this here for you.

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle