Cisco anyconnect stopped working today

[Steve_26]

Unable to connect to my workplace VPN, IT said its a TalkTalk issues and to contact you as I may need a firmware update, please can you look into this asap

[Debbie-TalkTalk]

Hi @andrewveg 

Apologies for this, I will post on your topic now.

Thanks

Debbie

[andrewveg]

I have the same issue with this please can I have support - cannot connect to my organisations VPN ciscoconnects

[Debbie-TalkTalk]

Hi Steve_26

I'm so glad to hear this and apologies again for the issues you experienced.

Debbie

[Steve_26]

Hi Debbie, yes I have managed to log onto the VPN, my manager is happy therefor I am very happy, thanks so much for getting this sorted, was closed to pulling all my hair out, still all's well now thank you.

[Debbie-TalkTalk]

Hi @Steve_26 

Is everything working ok now?

[Anonymous]

Hi Steve,

I'm really sorry. We've chased our team again this morning and asked them to confirm when this will be resolved. As soon as we know more then we'll post back here ASAP.

Thanks

Michelle

[ferguson]

That is the device and software version affected. Look out for a further response from the support team when they are back online tomorrow. 

[Gliwmaeden2]

Staff reply during the day, @Steve_26, but leave the router on all the time, unless staff say otherwise. Most updates will happen overnight.

[Steve_26]

Also Hardware Version FAST5364 3.00 - Sagemcom

[Steve_26]

This is my Firmware Version: SG4K100202, is this the latest version? Do I need to update it, or is this the version that is creating all the problems, still cant use VPN, my manager is not happy, I'm not happy, really need to get this fixed please.

[Chris-TalkTalk]

Hi Steve,

We're look into this, I'll let you know as soon as I have an update

Chris