For queries about your TalkTalk broadband service.
yesterday
Unable to connect to my workplace VPN, IT said its a TalkTalk issues and to contact you as I may need a firmware update, please can you look into this asap
3 hours ago
Hi Steve_26
I'm so glad to hear this and apologies again for the issues you experienced.
Debbie
3 hours ago
Hi Debbie, yes I have managed to log onto the VPN, my manager is happy therefor I am very happy, thanks so much for getting this sorted, was closed to pulling all my hair out, still all's well now thank you.
3 hours ago
6 hours ago
Hi Steve,
I'm really sorry. We've chased our team again this morning and asked them to confirm when this will be resolved. As soon as we know more then we'll post back here ASAP.
Thanks
Michelle
yesterday
That is the device and software version affected. Look out for a further response from the support team when they are back online tomorrow.
yesterday
Staff reply during the day, @Steve_26, but leave the router on all the time, unless staff say otherwise. Most updates will happen overnight.
yesterday
Also Hardware Version FAST5364 3.00 - Sagemcom
yesterday
This is my Firmware Version: SG4K100202, is this the latest version? Do I need to update it, or is this the version that is creating all the problems, still cant use VPN, my manager is not happy, I'm not happy, really need to get this fixed please.
yesterday
Hi Steve,
We're look into this, I'll let you know as soon as I have an update
Chris
Chris, Community Team
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