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Broadband help

For queries about your TalkTalk broadband service.

CONNECTION

ROYBEDFORD
First Timer
Private Message
Message 4 of 4

We have been told we need to upgrade our Router. We have had it for a few years and whilst it is still testing properly my wife has been having problems with e-mails on her i-pad, and a visit to local experts resulted in her being told that it was not considered secure and needed to be re-configured to WPA2[AES] or WPA 3.

How do I get a new router, and at what cost? My enquiry on the Chat line was not understood by the receiver.

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi Roy

 

are you having any issue with your service ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi RoyBedford

 

What model of router are you currently using ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

Which make/model of TalkTalk router do you have? Most have supported WPA2 Personal with  AES encryption for ages.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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