Can not get in contact with TalkTalk

[Timo12345]

Hello, 

I can't call you because your bot always disconnects after some time.
I am also not able to use your live chat, don't ask me why.
I am not a customer.
My name is Timo.
I am a new student and new tenant in ****. 
The tenant who lived here before had TalkTalk Wifi. 
I don't need that. 
So I want to cancel the contract or rather I don't want her contract or her wifi.
I will not pay for her wifi. 
Please confirm and tell me an email I can get in touch with you.

Thank you very much

Timo

[Arne-TalkTalk]

Yes the new tenant can make a new order for a new line. 

[Gliwmaeden2]

@Arne-TalkTalk, can @Timo12345 simply put in an order with another supplier which would alert the former tenant?

Might simply be an oversight by the account holder. 

@Timo12345, while it is in the previous tenant's name, you cannot be paying their bills. 

[Arne-TalkTalk]

Hi Timo12345

The named account holder has to contact us. 

Is that possible?