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For queries about your TalkTalk broadband service.

Can't connect to my work VPN since i had the free upgrade to full fibre

Fairydust444
First Timer
Private Message

on ‎17-11-2022 04:50 PM

Message 7 of 7

I can no longer connect to my work VPN since being upgraded to the full fibre. I have spent hours on Web chat with talktalk to no avail. My IT department have remoted in to my laptop and checked everything is correct which it is. I even asked for an older style router which I had used before but that has arrived today and still won't connect. Any suggestions anyone. 

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6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Fairydust444

on ‎21-11-2022 03:56 PM

Message 1 of 7

Hi

 

glad our team could help.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Fairydust444
First Timer
Private Message
In response to Debbie-TalkTalk

on ‎21-11-2022 03:53 PM

Message 2 of 7

Thank you so much, that is all working now. 

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎21-11-2022 09:12 AM

Message 3 of 7

Hi Fairydust444

 

The change has been made to your router firmware, please can you retest?

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Fairydust444

on ‎21-11-2022 07:17 AM

Message 4 of 7

Hi Fairydust444

 

Thank you. I will need to make a change to your router firmware.

 

I will post back here to confirm once this has been completed.

 

Thanks again.

 

Debbie

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Fairydust444
First Timer
Private Message

on ‎20-11-2022 04:07 PM

Message 5 of 7

It should be there now. 

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎18-11-2022 06:46 AM

Message 6 of 7

Hi Fairydust444

 

Apologies for this.

 

Please can you add your name and TalkTalk landline/account number to your Community Profile.

 

We can then take a look at this for you.

 

Thanks

 

Debbie

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