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Broadband help

For queries about your TalkTalk broadband service.

Can't connect to new router

MichaelS12345
Chatterbox
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I'm unable to connect  to a new Sagecom Fast 5364 router. It appears to be set up correctly - it shows a solid white light - and I can see the network on my devices. It accepts the router password, but then still asks me to sign in to the network. When I click on the link on my phone it doesn't go anywhere, and on a laptop it tries to take me to password helper.talktalk.net.

I was using a very old router but this doesn't work now, so am currently without any internet.

Do you have any suggestions?

Thank you!

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