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Broadband help

For queries about your TalkTalk broadband service.

Can’t find my address

David8310
First Timer
Private Message

on ‎12-11-2021 11:52 AM

Message 4 of 4

I would like to order broadband at my address but i can’t find it in the options. I believe my address has not been registered yet

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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Jia_Es

‎15-06-2023 09:21 PM - edited ‎15-06-2023 09:22 PM

Message 1 of 4

You need to start your own thread, @Jia_Es.

 

Return to the message board and click on start a topic.

 

Talktalk is not always available absolutely everywhere and for specific packages it may be unavailable (eg Fibre to the Premises) but available on the copper line (ordinary Fast Broadband or Fibre to the Cabinet) etc.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Jia_Es
First Timer
Private Message

on ‎15-06-2023 04:57 PM

Message 2 of 4

I would like to order broadband at my address but i can’t find it in the options. I enquired with another broadband provider and they were able to find the address, I don't know why I can't find it on talktalk's database. Can you help me please 

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎12-11-2021 12:18 PM

Message 3 of 4

Hi David8310

 

Im afraid we cant register your address for you, Is your address registered with royal mail? 

 

BT Openreach who supply the line use that database once that is done it will show up but may need a further survey

 

Is the house a new build by any chance?

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