Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cancel broadband

Wesleyjarvis
First Timer
Message 3 of 3

Hi, 
My broadband has been cancel because of my previous living address has outstanding debt with talk talk. My previous address was my parents house and not in my name so would it be possible to keep the broadband in my new address? Thank you,

Wesley Jarvis 

account number: *removed for security*

0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Wesleyjarvis

 

If there is any query with the billing for a new account or order, you will need to speak with the sales teams to discuss this and agree a way forward.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

martswain
Philosopher
Message 2 of 3

Very confusing post.

 

If you have ordered the service at your current address in your own name then there cannot be a link to a previous address.

 

If it has been part of a Home Move, only the account holder can initiate the move, not you.

 

You'll need to be a lot more specific about the details.

0 Likes