Cancellation Acknowledgement Email?

[1zhen]

Hi, 

I just called in to Talktalk to cancel my plan on 15 August, and I have yet to receive a cancellation acknowledgement email, even though I was told over the phone that the email will be sent to me. I could still access my Talktalk account after 2 days. How long is the wait for the confirmation of the cancellation of Broadband plan with Talktalk? 

[Arne-TalkTalk]

Hi @1zhen 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards