Broadband help

jahmad · ‎28-10-2022

Hi,

If I were to cancel my talktalk contract (due to poor service); I know I would incur cancellation charges, but would I also pay the remaining months charges for the package as well.

Your team do not have the answers when I call or the line is breaking up and I cannot hear anyone properly or the line is just silent (calling from Talktalk landline).

Thank you.

Arne-TalkTalk · ‎03-11-2022

Hi @jahmad

Sorry that you are unhappy, and have decided to leave.

I can see the cancel request on your account, as of today the cancellation charge is £71.09.

Is there anything that we can do on the community to fix the issue you are having?

We are here to help.

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ferguson · ‎28-10-2022

I might add that the support team here will be happy to look into your service issues if you start a topic in the appropriate section of the forums.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

ferguson · ‎28-10-2022

No, any early termination charges are instead of rather than in addition to normal monthly package costs and are calculated as shown in the following link:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Broadband help

Cancellation Charges