Cancelling Engineer

[Disgruntled1!]

After spending over an hour reporting a fault an engineer was arranged to visit on 9th Dec24. This was eventually cancelled today after the link from the txt wasn't responding after several attempts and eventually the red cancel worked only to indicate that I was too late to cancel!! I spoke to Emily at 11.08, who explained that they are having problems with the link and that I had in fact cancelled in time! I requested written notification and told this would be by txt within 5 minutes.......still waiting 7 hours later. This is a shocking customer service which is not even based in UK!! I'm only with TalkTalk because of migration from Shell {with them for years with no problems). Timeline link brings up no indication whatsoever!!. All I want is notification of the cancellation. This will go on file as I can see future complications!! 

[Karl-TalkTalk]

Hi

As you have migrated from Shell recently, we have a dedicated Migration Team to assist with any issues.

You can reach the Team by Calling 0345 172 0088 and requesting to speak to the Shell Migration Team, or alternatively, you can find Live Chat to the Migration team at the link below :

https://talktalk.co.uk/migration

We regret that we are unable to assist Shell Migrated customers via the Community at this time, and do hope to offer support in the near future.

Regards,

Karl.