Cannot Access Work Files via VPN

[mikebyrne]

I am unable to access my work files via the VPN.

Whilst I can access the internet our secured server files are not available.

We currently have a sagemcom FAST 5364-3  Talk Talk Wifi Hub 

I lost access a few months ago and it hasn't come back.   

i've spoken to the fault team and they sent an external engineer but this hasn't worked.

[Debbie-TalkTalk]

Hi Mike

No problem 🙂

I have also sent you a Private Message with a short survey.

Thanks

[mikebyrne]

Will do.  Thanks for looking

[Debbie-TalkTalk]

Hi mikebyrne

Thank you. I've made a change to your router firmware, please can you retest?

[mikebyrne]

OK Done, Thanks Karl

[Karl-TalkTalk]

Hi

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks  

Karl.