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Broadband help

For queries about your TalkTalk broadband service.

Cannot Connect to VPN using TalkTalk Router

Chris_Stead91
First Timer
Private Message

on ‎09-01-2023 09:51 AM

Message 2 of 2

Hi,

I am currently using a TalkTalk router provided in September of 2020.

 

Unable to connect to to my work VPN using the Microsoft VPN connection set up. I can connect to the VPN using a mobile hotspot or a Starbucks Wi-Fi for example, but cannot do so using the TalkTalk router.

 

Can anyone assist with this?

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎09-01-2023 09:54 AM

Message 1 of 2

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.


We will then reply via this thread in our Community with any further advice or next steps.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done.

 

Thanks
 

Karl.  

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