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Broadband help

For queries about your TalkTalk broadband service.

Cant Connect to Wifi from work computer after firmware update

spark92
Newbie
Private Message TalkTalk
Message 6 of 6

I have not been able to connect to our TalkTalk wifi since mid September on my work laptop. I have multiple calls with the IT dept and they said its nothing they have changed or can fix, and that talk talk have rolled out a firmware update that is creating the issue. Can this be revered for my account please

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5 REPLIES 5

Message 1 of 6

Hi @spark92 

 

I'm so glad to hear this, thanks for letting me know.

 

Debbie

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spark92
Newbie
Private Message TalkTalk
Message 2 of 6

Hi Debbie,

 

Yes that works now, thank you!

Message 3 of 6

Hi @spark92 

 

Thank you 🙂

 

I've made a change to your router firmware, please can you retest?

 

Debbie

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spark92
Newbie
Private Message TalkTalk
Message 4 of 6

Hi Debbie,

 

I have added those now, thanks

 

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi @spark92 

 

Apologies for this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie