Capped Broadband Download Speed

[Wolverine1]

Hi I used to have faster download speeds available, but I appear to be now capped at exactly 60mbps ! , which I find quite frustrating. Can this be uncapped to provide my full speed as before please? Thanks.

[Debbie-TalkTalk]

Hi Wolverine1

You're very welcome 🙂

Debbie

[Wolverine1]

Thankyou Debbie will do if needed, and thankyou so much again for all your help to resolve the issue.

[Debbie-TalkTalk]

Hi Wolverine1

I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Wolverine1]

Hi Debbie,

The engineer has fixed the issue, there was a problem with feed connection outside the property where the connected wires were bare and were intermittently shorting & disrupting the broadband. Now it's fixed he's told me the sync speed is now around 70mbps.

Many thanks for all your help.

[Debbie-TalkTalk]

Hi Wolverine1

Apologies for this.

The notes advise that the fault is still with Openreach and was assigned to an engineer this morning.

I will keep checking the fault ticket for additional notes from Openreach.

[Wolverine1]

Hi Debbie,

Not heard anything from the engineer as yet, and they've not arrived either at my property.

Thanks.

[Debbie-TalkTalk]

Hi Wolverine1

How are you getting on, has the engineer made contact?

[Debbie-TalkTalk]

Hi Wolverine1

No problem 🙂

I will check in again with you after the engineer visit.

Thanks

[Wolverine1]

Hi Debbie,

Thankyou for organising, much appreciated.

Thanks.

[Debbie-TalkTalk]

Hi Wolverine1

Thanks for your reply.

I've arranged the engineer visit for 12/03 AM (8am - 1pm)

Please let us know how you get on following this visit.

Debbie

[Wolverine1]

Hi Debbie,

If it's this week, a.m. would be ok all this week apart from Wednesday where p.m. would be better please. Next week a.m. will be fine all week.

Thanks.

[Debbie-TalkTalk]

Hi Wolverine1

Thanks for your reply.

Please can you provide your availability AM and PM? 

Can you also confirm potential engineer charges Engineer charges

[Wolverine1]

Hi Debbie,

Thankyou for the reply.

If possible could you please arrange an engineer, it's worth a try and see if he sync speed could be improved. I had a few stuttering issues over the weekend where a few times the internet froze and took a few minutes to correct itself even on ethernet connected hardware.

Thanks

[Debbie-TalkTalk]

Hi Wolverine1

I've checked the connection stats and I can see that the sync speed hasn't increased any further.

I have also checked the predicted speed range for your line and the minimum guaranteed speed is showing as 58.8 and your current speed is 59mb.

I can arrange an engineer visit but I can't guarantee if the speed will increase based on the predicted ranges for your line.

[Debbie-TalkTalk]

Hi Wolverine1

Thank you. I will check the connection stats again on Monday and I will post back on this thread.

Debbie

[Wolverine1]

Hi Debbie, I've just switched off the new router, will switch back on in 30 mins.

Thanks you for your help.

[Debbie-TalkTalk]

Hi Wolverine1

Thanks for your reply.

Please can you power down the new router for a full 30 minutes and then leave the new router switched on and connected for 48hrs whilst DLM is monitoring the line profile/speed?

I can then check the connection stats again on Monday.

[Wolverine1]

Hi Debbie,

Just received the replacement router from the courier thankyou.

I've just connected everything up and given it a test. It seems roughly the same at the moment but very slightly quicker than before, I have just noticed when logging into the router that I am still capped at 60 mbps download and 20mbps upload on the router?  I've also tried to do a speed test on the talktalk website but it says "We've run into a problem, Sorry, we're working hard to resolve this issue, Please try again later.

Thanks.

[Debbie-TalkTalk]

Hi Wolverine1

Have you received the router?

[Debbie-TalkTalk]

Hi Wolverine1

Thank you 🙂

Debbie