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Broadband help

For queries about your TalkTalk broadband service.

Capped Broadband Download Speed

Wolverine1
Popular Poster
Private Message TalkTalk
Message 31 of 31

Hi I used to have faster download speeds available, but I appear to be now capped at exactly 60mbps ! , which I find quite frustrating. Can this be uncapped to provide my full speed as before please? Thanks.

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30 REPLIES 30

Message 1 of 31

Hi Wolverine1

 

You're very welcome 🙂

 

Debbie

Wolverine1
Popular Poster
Private Message TalkTalk
Message 2 of 31

Thankyou Debbie will do if needed, and thankyou so much again for all your help to resolve the issue.

Message 3 of 31

Hi Wolverine1

 

I'm so glad to hear this 🙂

 

If you do experience any further issues then please let us know.

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

Wolverine1
Popular Poster
Private Message TalkTalk
Message 4 of 31

Hi Debbie,

The engineer has fixed the issue, there was a problem with feed connection outside the property where the connected wires were bare and were intermittently shorting & disrupting the broadband. Now it's fixed he's told me the sync speed is now around 70mbps.

 

Many thanks for all your help.

Message 5 of 31

Hi Wolverine1

 

Apologies for this.

 

The notes advise that the fault is still with Openreach and was assigned to an engineer this morning.

 

I will keep checking the fault ticket for additional notes from Openreach.

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Wolverine1
Popular Poster
Private Message TalkTalk
Message 6 of 31

Hi Debbie,

Not heard anything from the engineer as yet, and they've not arrived either at my property.

 

Thanks.

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Message 7 of 31

Hi Wolverine1

 

How are you getting on, has the engineer made contact?

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Message 8 of 31

Hi Wolverine1

 

No problem 🙂

 

I will check in again with you after the engineer visit.

 

Thanks

Wolverine1
Popular Poster
Private Message TalkTalk
Message 9 of 31

Hi Debbie,

Thankyou for organising, much appreciated.

 

Thanks.

Message 10 of 31

Hi Wolverine1

 

Thanks for your reply.

 

I've arranged the engineer visit for 12/03 AM (8am - 1pm)

 

Please let us know how you get on following this visit.

 

Debbie

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Wolverine1
Popular Poster
Private Message TalkTalk
Message 11 of 31

Hi Debbie,

If it's this week, a.m. would be ok all this week apart from Wednesday where p.m. would be better please. Next week a.m. will be fine all week.

 

Thanks.

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Message 12 of 31

Hi Wolverine1

 

Thanks for your reply.

 

Please can you provide your availability AM and PM? 

 

Can you also confirm potential engineer charges Engineer charges

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Wolverine1
Popular Poster
Private Message TalkTalk
Message 13 of 31

Hi Debbie,

Thankyou for the reply.

If possible could you please arrange an engineer, it's worth a try and see if he sync speed could be improved. I had a few stuttering issues over the weekend where a few times the internet froze and took a few minutes to correct itself even on ethernet connected hardware.

 

Thanks

Message 14 of 31

Hi Wolverine1

 

I've checked the connection stats and I can see that the sync speed hasn't increased any further.

 

I have also checked the predicted speed range for your line and the minimum guaranteed speed is showing as 58.8 and your current speed is 59mb.

 

I can arrange an engineer visit but I can't guarantee if the speed will increase based on the predicted ranges for your line.

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Message 15 of 31

Hi Wolverine1

 

Thank you. I will check the connection stats again on Monday and I will post back on this thread.

 

Debbie

Wolverine1
Popular Poster
Private Message TalkTalk
Message 16 of 31

Hi Debbie, I've just switched off the new router, will switch back on in 30 mins.

 

Thanks you for your help.

Message 17 of 31

Hi Wolverine1

 

Thanks for your reply.

 

Please can you power down the new router for a full 30 minutes and then leave the new router switched on and connected for 48hrs whilst DLM is monitoring the line profile/speed?

 

I can then check the connection stats again on Monday.

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Wolverine1
Popular Poster
Private Message TalkTalk
Message 18 of 31

Hi Debbie,

 

Just received the replacement router from the courier thankyou.

I've just connected everything up and given it a test. It seems roughly the same at the moment but very slightly quicker than before, I have just noticed when logging into the router that I am still capped at 60 mbps download and 20mbps upload on the router?  I've also tried to do a speed test on the talktalk website but it says "We've run into a problem, Sorry, we're working hard to resolve this issue, Please try again later.

 

Thanks.

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Message 19 of 31
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Message 20 of 31
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