Hi
I am unable to connect to my company laptop to work from home using the Cisco AnyConnect VPN.
It was working on Monday but is not working today, 20/09/24. I have 2 other laptops that are connecting to the internet without issues.
This VPN has been working well for >4 years. What have you changed?
I need this to work so I can work and get paid and you need it to work so you get paid.
I have tried a router power off/on reset, rebooting the laptop and contacting my company IT dept.
They have had lots of reports of this issue and think it is a Talktalk problem.
I see there are many posts about this issue on your forum. Some suggest they may have been resolved by a change to router settings. Please can you publish the changes required so I can make those changes.
The router is
TalkTalk Wi-Fi Hub
Hardware Version FAST5364 3.00
Software Version SG4K100202
The router log has 170 pages of 199 pages of DNS errors dated today 20/09/24.
Sample
20.09.2024 11:37:09 Error DNS
DNS name resolution failure (tsclient.uk2.xxxxx.lcl)
20.09.2024 11:37:09 Error DNS
DNS name resolution failure (tsclient.win.uk2.xxxxx.lcl)
Spoke to online chat support but unable to resolve.
Please can you reverse your changes and fix this.
Thanks.
