Cisco VPN issues

[nnnlowland]

I have the same issue as several other users where I cannot connect to my company's Cisco VPN following a recent update.

Is a widespread fix planned for this or does it have to be done on a case-by-case basis?

[Debbie-TalkTalk]

Hi @nnnlowland 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you

[Debbie-TalkTalk]

Hi @nnnlowland 

I'm so glad to hear this, thanks for letting me know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[nnnlowland]

Hi, I've re-tested and it appears to be working fine now, thanks!

[Debbie-TalkTalk]

Hi @nnnlowland 

Thank you for updating your Community Profile. I've made a change to the router firmware, please can you retest?

Debbie

[nnnlowland]

Hi, thanks for the quick response. I have updated those on my profile

[Michelle-TalkTalk]

Good morning,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle