Cisco AnyConnect VPN

[Mike3191]

My company Cisco AnyConnect VPN will no longer connect through my TalkTalk router (Sagemcom-FAST5364)

[Debbie-TalkTalk]

Hi @Mike3191 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you

[Debbie-TalkTalk]

Hi @simon-28 

Thank you 🙂

[simon-28]

Thanks Debbie. I will do that now

[Debbie-TalkTalk]

HI @simon-28 

Apologies for this.

Please can you create a new topic here Broadband - TalkTalk Help & Support

I can then take a look at this for you.

Thanks

[simon-28]

New to the community but I also have been battling with the same issue for a couple of weeks. Would it be possible to apply the same fix please

[Debbie-TalkTalk]

Hi Mike @Mike3191 

I'm so glad to hear this, thanks for letting me know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Mike3191]

All fixed, now working.
Many thanks for your prompt attention, much appreciated.
Best regards, Mike

[Debbie-TalkTalk]

 Hi @Mike3191 

Thank you 🙂

I've made a change to router firmware, please can you retest?

[Mike3191]

Profile updated

[Michelle-TalkTalk]

Hi Mike,

Apologies, we can fix this for you.

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle