For queries about your TalkTalk broadband service.
on 20-09-2024 11:09 AM
My company Cisco AnyConnect VPN will no longer connect through my TalkTalk router. I have tried to connect through another (neighbours) broadband which works correctly.
on 24-09-2024 09:12 AM
Hi @simon-28
Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.
Thank you 🙂
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on 20-09-2024 11:22 AM
I'm so glad to hear this is now working.
I'm sorry for the issues you have experienced when reporting this issue. Did you contact our Live Chat team or faults team by phone?
on 20-09-2024 11:20 AM
Yes that's fixed it.
Many Thanks Debbie. That's great as I've been struggling to get support on this issue for a couple of week.
Ok, thank you.
Debbie
on 20-09-2024 11:17 AM
Yes will do. I'm on my work laptop via a hotspot so will need to disconnect first.
on 20-09-2024 11:16 AM
Thank you for creating a new topic.
I've made a change to your router firmware, please can you retest?
