Cisco anyconnect stopped working today

[Bwfcjack]

Company anyconnect VPN has stopped working on on my talktalk WiFi.

- works on hotspot from mobile phone

- restarted router, still doesn't work.

- tried 8am and 3pm, still not working

- all other WiFi seems ok

Any ideas?

[Debbie-TalkTalk]

Hi @Bwfcjack 

I'm just sending you a Private Message about your router firmware.

Thanks

[Debbie-TalkTalk]

Hi @Bwfcjack 

Perfect, thank you 🙂

Debbie

[Bwfcjack]

Cisco anyconnect secure mobility client

Version 4.10.08025

IKEv2/IPsec NAT-T

I don't know what any of that means but hope it helps

[Michelle-TalkTalk]

Hi @Bwfcjack 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?   

Thanks   

Michelle

[Debbie-TalkTalk]

Hi pbpb1

Apologies for this.

Please can you create a new topic on the Community, we can then take a look at this for you.

[pbpb1]

I also have had this problem since Monday - how do I request the firmware discussed above? Was there a firmware update over the weekend which caused this?

Thanks

[Debbie-TalkTalk]

@Bwfcjack 

That's great, thanks for letting me know.

Your router should remain on this firmware now whilst our Devices Team continue with their investigations.

[Bwfcjack]

Seems ok now, thanks.

[Debbie-TalkTalk]

Hi @Bwfcjack 

I've made a change to the firmware, please can you retest?

Thanks

Debbie

[Debbie-TalkTalk]

Hi @Bwfcjack 

Thank you.

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Thanks

[Bwfcjack]

Ok. Done

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[ferguson]

OK, this does look like a widespread issue and has been flagged up to the support team.

[ferguson]

OK, this does look like a widespread issue and has been flagged up to the support team.

[Sujal]

Same problem

Company VPN has stopped working on on my talktalk WiFi. No push notifications in the VPN app

- works on hotspot from mobile phone

- restarted router, still doesn't work.

- tried 8am and 5pm, spent whole day 

- all other WiFi seems ok

looks like talk talk specific issue, 

[jono3000]

I am also having the same issue with AnyConnect - was working Friday 13th, not working today Monday 16th

[DaveLock]

I am also having an IDENTICAL issue with AnyConnect ... was working Saturday, not working Monday (today); 2 hrs of TalkTalk online chat / testing hasn't resolved it.

[KeithFrench]

Yes, that is fine. Let me just check something with TalkTalk.

@Debbie-TalkTalk This customer has the same problem with the Cisco AnyConnect VPN client.

[Bwfcjack]

Does this look right?

SG4K100202

FAST5364 3.00

It's a standard router I got from TT. Black and bronze-ish

[KeithFrench]

This is weird, you are the second person to report this today. What make/model of router are you using & what firmware version is it running?