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Broadband help

For queries about your TalkTalk broadband service.

City Fibre

Ashbys12
First Timer
Private Message
Message 5 of 5

Why am i being transfered to City Fibre without being asked or notified

Steve Ashby
4 REPLIES 4

Message 1 of 5

Hi
 

If you start your own thread (new message), we’d love to help.
 

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.
 

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.
 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.
 

Thanks

Karl


 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Shazzs
First Timer
Private Message
Message 2 of 5

I want to know the same thing recieved an email this morning 

0 Likes

spf64
First Timer
Private Message
Message 3 of 5

Same here, I have an email from City Fibre telling me I have an appointment with them on 04/04/22 - it's the first I have heard about it. I've had nothing from TalkTalk. I did not ask for this, what's going on?

spf

Karl-TalkTalk
Support Team
Staff
Private Message
Message 4 of 5

Hi

 

Have you received any communications stating this ?

 

Can you add your home phone number or account number to your 'Community Profile

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes