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Broadband help

For queries about your TalkTalk broadband service.

Communication error with the gateway

jcrass86
First Timer
Private Message

on ‎19-03-2022 07:34 PM

Message 3 of 3

I've just tried accessing the admin pages on my router to find it is giving a:

"Communication error with the gateway" error.

 

I've tried rebooting the router - no change in behavior. I'm also sure I'm using the correct credentials.

 

The system seemed to fine before so this seems to be new. Any suggestions? A bug in the new firmware? Or a failing piece of hardware...?

 

P.S. How do you actually connect to TalkTalk via chat to be able to talk to a person these days rather than just forums...?

Jonathan Crass
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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to jcrass86

on ‎21-03-2022 07:16 AM

Message 1 of 3

Hello,

 

Have you tried factory resetting the router and then re-setting this up again?

 

Restore your router to factory settings

 

Thanks

 

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jcrass86
First Timer
Private Message

on ‎19-03-2022 07:38 PM

Message 2 of 3

Some further notes/digging. This is for a 

TalkTalk Wi-Fi Hub version SG4K100130

Additionally, if I use the IP to access the device this works, however, if I use a DNS entry pointing to the same IP, this seems to be when things fail. It feels like an incorrect host configuration on the web interface to the router maybe?

Jonathan Crass
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