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Connected to router but no internet

mattjreid
Popular Poster
Message 6 of 6

My router has had difficulties connecting since yesterday afternoon - now there is no internet at all.

 

I have tried restarting it. I have enclosed a screenshot of the router log. 

 

What should I try next?

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5 REPLIES 5

Message 1 of 6

Glad to hear it's working again. I don't really know what caused the problem, everything looked OK from our side but switching the router off for 30 minutes forces the start of a new session which often resolves this type of issue. 

 

Chris

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mattjreid
Popular Poster
Message 2 of 6

I switched it off for 35 minutes and initially the only server that would respond was google.com. ox.ac.uk - which is the nearest big server to me - and bbc.co.uk did not respond.

 

After 10 minutes I got a response from all of the above servers - so I think I have normal service again.

 

What do you could be the cause of those and how can I avoid it happening again?

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Message 3 of 6

OK thanks. Could you switch your router off and leave it off for at least 30 minutes then switch back on and retest, please let us know how you get on

Chris

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mattjreid
Popular Poster
Message 4 of 6

The colour is light blue. 

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Chris-TalkTalk
Support Team
Message 5 of 6

Hi Matt,

 

Line test is passing and router appears to be connected to the Internet at the moment. What colour is the light on the router?

Chris

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