Connection breaks

[Oldkingcole]

Since replacing my router to FAST5364 l've had an issue with short breaks (a few seconds) when browsing with Edge and switching pages on Ebay, also loading pictures is sometimes incomplete. This is sometimes accompanied by a message about a network change, the internet icon changes but the router light is unaffected. The connection speed has been tested and is OK to the router but drops about 3Mb to the computer which are connected by cable. So speed is only about 26Mb/s to the PC (not faster fibre). l also sometimes get a message about high memory usage but this does not appear to be linked to this and may be another issue. Talktalk have done a line test which did not show any faults

[Debbie-TalkTalk]

Hi Oldkingcole

Ok no problem 🙂

Thanks

Debbie

[Oldkingcole]

Thanks for the offer but l'll try things one at a time and get back to you if l need to.

[Debbie-TalkTalk]

Hi Oldkingcole

Thanks for your reply.

I can send a replacement router to rule out any faults with your router. Would you like me to arrange this or would you prefer to wait until you have carried out the checks on your PC?

[Oldkingcole]

l still have the issue with short breaks in broadband but am waiting to have the RAM increased to rule that out.

You say that you are not detecting these breaks so l can only think that it's due to my PC.

[Debbie-TalkTalk]

Hi Oldkingcole

How are you getting on?

[Michelle-TalkTalk]

Morning,

Ok, please let us know how you get on.

Thanks

[Oldkingcole]

l'm going to try increasing the RAM to see if it helps.

[Debbie-TalkTalk]

Hi Oldkingcole

I've checked the connection stats and the connection appears to be stable.

I can only see 1 recent drop in connection.

[Oldkingcole]

l've been in contact with a computer engineer who said l should ask you if my broadband connection log shows any short breaks. 

[Debbie-TalkTalk]

Hi Oldkingcole

Thanks for your reply.

I've checked and your router has the latest firmware version. The line test is also clear.

Would you like me to send another router for testing to rule out any possible issues with your current router?

[Oldkingcole]

l've just tried switching off router for 30 mins but issue is still there in similar circumstances. My connection is wired only.

[Debbie-TalkTalk]

Hi Oldkingcole

Just to confirm, this happens on wired and wireless connections?

Have you tried powering down the router for a full 30 minutes?