Connection speeds, drop outs and old router

[oli161]

We have had the same router for over 6 years now and in the last few months drop outs and increasingy slow speeds have happened more frequently.
I am wondering if our router has been too old for the job. it is a D-Link-DSL-3782 and was sent to us in March 2017 could this be the cause of the problems and if so can we request a new one to resolve these issues.

[Debbie-TalkTalk]

Thanks Keith 🙂

[KeithFrench]

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.

[Debbie-TalkTalk]

@KeithFrench

Thank you.

[oli161]

Thanks for your help Keith, if i can request the guide to getting the diagnostic results i would be very grateful.

Oli 

[Debbie-TalkTalk]

Hi oli161

Thanks for your help @KeithFrench

If you need any further help after you've tested with WIFI interference then please let me know.

Thanks

[KeithFrench]

OK, the next & highly likely culprit is Wi-Fi interference. Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[oli161]

thanks for the quick repsonse.
We have no wired devices or connections in the house.

Speed test as per talk talk website - 

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What is the internet speed recorded as if you log on to the DSL-3782?
3. If you have any wired connections, are they affected in the same way as wireless ones?