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Broadband help

For queries about your TalkTalk broadband service.

Connection

Muanya
First Timer
Private Message TalkTalk
Message 3 of 3

I have just received a new Wi- Fi Hub( black box) which I have followed the instructions to connect it, but no Internet. I have been without Internet since last night. 

Please can anyone help. 

Thank you 

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2 REPLIES 2

amahle-TT
Support Team
Staff
Private Message
Message 1 of 3

Hi there @Muanya, please do confirm thanks.

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Which make/model of router are you trying to use and how does it connect to the broadband/fibre/full fibre line? What does the light show on the router when it fails to connect?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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