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Broadband help

For queries about your TalkTalk broadband service.

Constant drop outs with my broadband

Peter_F
Conversation Starter
Private Message
Message 84 of 84

Helllo,

 

This is a re-occuring problem that's gotten so bad it's just a joke. I've have constant drop-outs in broadband connection that happen at leat twice a week for months now (Sometimes lasts for days when I can't get a stable connection and internet is pretty much unusable).

I am getting beyond frustrated and just want a stable connection, is that too much to ask? What the hell do I pay for?! 

Could an OCE please look into this ASAP?

 

Thanks.

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83 REPLIES 83

Message 81 of 84

Hi Peter_F

 

I have optimised the connection to see if this helps.

 

If you do experience further issues then we can send a replacement router for testing.

 

Thanks

 

Debbie

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Peter_F
Conversation Starter
Private Message
Message 82 of 84

No, I haven't tested with a different router, but I had steady connection all day yesterday so I'm pretty sure it's a problem on your end. Could you please check my profile and get this sorted for me please?

 

Thanks.

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 83 of 84

Hi Peter_F

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults.

 

Have you recently tested with a different router at the test socket?

 

Thanks

 

Debbie

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