Constant drop outs with my broadband

[Peter_F]

Helllo,

This is a re-occuring problem that's gotten so bad it's just a joke. I've have constant drop-outs in broadband connection that happen at leat twice a week for months now (Sometimes lasts for days when I can't get a stable connection and internet is pretty much unusable).

I am getting beyond frustrated and just want a stable connection, is that too much to ask? What the hell do I pay for?! 

Could an OCE please look into this ASAP?

Thanks.

[Debbie-TalkTalk · Accepted solution]

Hi Peter_F

I have optimised the connection to see if this helps.

If you do experience further issues then we can send a replacement router for testing.

Thanks

Debbie

[Peter_F]

No, I haven't tested with a different router, but I had steady connection all day yesterday so I'm pretty sure it's a problem on your end. Could you please check my profile and get this sorted for me please?

Thanks.

[Debbie-TalkTalk]

Hi Peter_F

I'm really sorry to hear this.

I've completed a line test which hasn't detected any faults.

Have you recently tested with a different router at the test socket?

Thanks

Debbie