on 01-12-2021 12:56 PM
This is a re-occuring problem that's gotten so bad it's just a joke. I've have constant drop-outs in broadband connection that happen at leat twice a week for months now (Sometimes lasts for days when I can't get a stable connection and internet is pretty much unusable).
I am getting beyond frustrated and just want a stable connection, is that too much to ask? What the hell do I pay for?!
Could an OCE please look into this ASAP?
Answered! Go to Solution.
on 11-01-2022 07:27 AM
on 10-01-2022 04:06 PM
My connection is a little better, but I'm still experiencing drop-outs, but at longer intervals, every half an hour or so. Could you make my profile more stable?
Also, could you send me out a new router to test as suggested by the OCE Debbie earlier on down this thread?
on 10-01-2022 12:51 PM
on 15-12-2021 01:57 PM
on 10-12-2021 03:52 PM
That's great news, thanks for letting us know.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 10-12-2021 02:00 PM
on 10-12-2021 01:58 PM
I think this would be a good idea but I'm not going to be around much for the Xmas period so would like to do this after the new year. Can I give you a heads up closer to the time (prob early January 2022) to send out a new router?
on 10-12-2021 01:51 PM
on 10-12-2021 01:28 PM
on 02-12-2021 10:52 AM
on 02-12-2021 06:42 AM
Thanks for keeping us updated.
I've checked the connection stats again and I can see that the SNR has dropped again and this can affect the stability and performance of the connection.
Can I just check, which make and make and model of router are you using?
on 01-12-2021 03:32 PM
I have been monitoring the connection for a couple of hours now, and it seems to have stabilised!
Whatever you have done seems to have worked, thanks! Could you keep my profile as it is now so I can continue to have a stable connection?