@charlottecain86, have you actually left?
Contract ending simply means that the minimum term has ended. Bills will continue to roll in at full price (you should have received an email about your options).
For staff to identify your account, please complete your community forum profile details. Go via your avatar; settings; drop down menu....complete Personal Information. Scroll down to find the button to SAVE CHANGES.
If you have indeed left, they'll send a returns bag to the address associated with the account.
Gliwmaeden2, a fellow customer.
